[…] I wish to thank you most sincerely for the quality of your presentation on May 23 of this year, before some 125 managers from the Directorate of the capital and the Regions of the Ministry of Revenue of Quebec. […] All feedback was very positive.

For my part, I appreciated your professionalism and the fulfillment of your commitment towards promoting a collective awareness of the importance of Solution Focused Communication. It is a simple message but far from obvious! Finally, your dynamism greatly contributed to the success of this back-to-basics meeting.

Mireille Picard, Assistant Deputy-Minister,
Directorate of the Capital and Regions,
Ministry of Revenue

“[…] The purpose of these workshops was to provide participants with tools that allow them to enhance their communication skills, resolve conflicts and improve their interpersonal relationships. The participants expressed great satisfaction with the sessions. The didactic content of “Solution Focused Communication” introduced us to the core principles of this approach and allowed us to put them into practice. As to the enneagram, it is an excellent tool allowing one to adjust to the behaviour and attitudes of others.

Finally, the follow-up materials we received also spported our contnuing development after the workshops. […]”

Diane Nantel
Organizational Development Counseller
Ministry of Employment and of Social Solidarity
Human Resources Branch

[…] During the 2-day workshop on “Solution Focused Communication” held for all of the employees of the Outaouais Regional Directorate, managers, team-leaders, support staff, professionals, as well as audit technicians and information clerks, all learned how to improve their communication skills and acquired a deeper understanding of the enneagram.

The content presented prompted us to reflect on our sense of responsability and the importance of knowing oneself and others, and thus led to the creation of a harmonious working atmosphere and the provision of quality service to our client community. […]

Jacquie Poissant, M. Ed.,
Regional Director, Outaouais
Ministry of Revenue, Quebec

“[…] Thanks to his energy, knowledge and presentation style, Mr. Peacock succeeded in kindling everyone’s interest. This workshop was an opportunity to take a time-out and acquire “new tools” for both our professional and personal lives. All of the participants greatly enjoyed the workshop. I am very pleased to recommend Mr. Fletcher Peacock as a speaker. […]”

Michel Roberge, Regional Director
Ministry of Public Safety
Regional Directorate of the National Capital
and of Chaudière-Appalaches

Laval, February 5, 2002

“[…] According to the survey of those who participated at the conference, 97% of them were very satisfied. They enjoyed the conference and the workshops on “Solution Focused Communication.”

Therefore, we can only reiterate our gratitude for a delightful day and the opportunity to apply some of the techniques presented. Furthermore, we shall be pleased to recommend this workshop to all decision-makers and personnel associations of our region.” […]

Johanne Pes, for the organizing committee of the October 30, 2001 conference
Ministry of Employment and of Social Solidarity, Emploi-Québec Laval

In the spring of 2000, Mr. Fletcher Peacock acted as an instructor for the Quebec Association of Municipal Directors. He led ten one-day workshops on “Solution Focused Communication” held in various regions across Quebec. Participants in each workshop included twenty municipal managers.

The evaluations provided to us by our members were highly positive in every regard, as Mr. Peacock had introduced them to a communication approach that was both different and original. As a result, his workshops completely fulfilled the expectations of the members of the Quebec Association of Municipal Directors.

France Vézina, Director General
Quebec Association of Municipal Directors

“[…] All employees from the Chaudière-Appalaches region had the privilege of participating in a conference entitled “Solution Focused Communication” (SFC) that you led on June 19, 2001. […] Thanks to your dynamic presentation inviting audience involvement, you quickly succeeded in capturing the attention of most employees, who now take pleasure in recalling certain key elements of your conference […]. This is a sign that the “SFC” approach has found a home in their minds and that it will surely shape the way they communicate in the future. A survey of the participants indicates that more than 80% of them enjoyed your conference.

I recommend without reserve that other organizations benefit from your expertise to improve how they communicate and manage change. […]”

Rose-Marie Ouellet, Regional Director,
Regional Directorate, Chaudière-Appalaches
Emploi-Québec (Manpower Quebec)

It is with great interest that the 80 employees of our region welcomed Mr. Fletcher Peacock at their regional meeting held on September 6 and 7, 2001.

“[…] The presentation on the theme “Solution Focused Communication” was stimulating, filled with humour, and will most certainly shape the way we communicate with others. Thanks to the communication approach we learned from Mr. Peacock, we can now develop skills that give rise to rewarding relationships and increased know-how. Approaches such as these truly enrich the way we work and allow us to get back to basics. […]”

Excerpts from the original signed by
Paul Cassivi, Interim Director,
Professional Services, Regional Directorate,
Income Security, Gaspésie-Iles-de-la-Madeleine

“… Albert Einstein said this of change: ” The world that we created is a product of our way of thinking. This world cannot be changed if we do not change our way of thinking.”

During this seminar, you did just that. You helped us to change our way of thinking through various simulation exercises conducted in a relaxed atmosphere. We see differently our relationships with others and are aware of the importance of respect, on which all relationships must be based.

I am convinced that this course proved to be a positive element for all the participants.”

Paul-André Lavoie
Regional Director
Bas St-Laurent
CSST

“… First, allow me to express my great appreciation for this course, for its content and originality and the performance of the instructor, namely yourself.

After consulting a large number of participants from the Val-d’Or office, all unanimously declared having gained something positive from this course and to have put it into practice either at work or with their spouse or family. Furthermore, rehabilitation counsellors, whose helping relationships are different, frequently use several techniques from your approach, leading to remarkable results…”

Gaston Guimond
Health and Safety Director
Val-d’Or Local Office
CSST